Here at CHESTER TRANSFERS we only work with reputable transport suppliers. They are all carefully selected and have to comply with local transport regulations. All vehicles undergo rigorous quality and health and safety checks. Our quality control team undertakes regular inspections to ensure that all vehicles are safe, regularly maintained and that the relevant paperwork and documentation is current. In addition, we insist that all vehicles are clean and in good condition – as you would expect them to be. Most of the vehicles we use have air-conditioning for your comfort and we insist that it is in proper working order.

We insist that all staff, including drivers are presentable, polite and professional at all times.

If you book a private transfer, you will be met by the driver displaying your name on a sign, or if you have left your mobile phone number we will contact you to let you know that we are waiting and arrange a pick up point

On your Depaurture we aim to get you to the airport or point of departure in plenty of time, so your journey is as stress-free as possible. For example, this means that normally we get you to the airport about 90 minutes before the scheduled departure time of your flight.

On arrival we aim to transport customers within 45 minutes of meeting our staff or, in those destinations where we have fixed time shuttles, to leave punctually. Occasionally, due to circumstances beyond our control, such as flight delays, you may have to wait a little longer before the shuttle vehicle departs.

Before you travel we issue you with a booking confirmation and full instructions on where to go on arrival to find your transfer vehicle. We provide you with a phone number for reconfirming your departure transfer and also a number to phone in case of emergency, in the unlikely event that something does not go to plan.

Whether you book a shuttle transfer or a private transfer, you need to reconfirm your departure, so that you know the time and place of pick-up. We provide you with a phone number to call within specified times and make sure that an English speaking person answers your call efficiently and professionally.

We carry your standard luggage, but, if you have a wheelchair or sports equipment, such as ski’s, snowboards, bicycles, golf clubs or similar items, you need to let us know when you book and you may have to pay an additional charge. If you do not advise us at time of booking, we cannot guarantee that your luggage will fit into the vehicle provided. This may delay your journey and you will incur an extra charge payable directly to the transport supplier.

If you're travelling in a party of 8 or more and would like to request a route that is currently not available through our website, we may be able to arrange this for you. We shall need full details of your party, the route you require and the dates you're travelling. Please contact us at CHESTERTAXI@HOTMAIL.COM

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